Agency Services

Contacting a client via Talk2One rather than multiple phone numbers reduces costs and “churn” that occurs when caseworkers are trying to reach someone without a reliable phone. Once a message has been left it is up to the member to act upon it thus reversing the role of responsibility. Case workers can leave messages for individuals or large user groups with just a phone call. The registration process only takes a minute and there is little training and no software to learn.

One stop service

Support agencies now have a one-stop method of providing information and keeping in touch with their clients with just a phone call.

No costs, no software and little training

There is no direct cost to the agencies or members. Participating agencies do not require any software or equipment, training is minimal and support is available on line.

Simple registration

It only takes a minute to have the client fill in the registration form, the agency keeps the original and simply faxes in the completed form to Talk2One for processing. There is no administration or maintenance required other than helping the member change their PIN and record a greeting.

Reduce “churn”

Every extra phone call trying to reach someone that cannot be reached costs money and wastes time. Using the Talk2One service as the common communication link ensures that messages will always be delivered.

Reverses the burden of responsibility

The case workers’ responsibility ends with leaving a message and not chasing people down. Once a message is left it is up to the member to act on it.

Survey enabled – “Voice of the Poor”

As an interactive medium, the Talk2One survey process allows members to give input and express their concerns enabling improved services to suit the needs of the community.