About Talk2One

Conceived in Africa as a method of delivering outcomes-based training to large work forces in multiple languages, the Talk2One service has since been refined to serve the needs of the poor and those at risk here in Canada. Currently operating in the regions of Niagara, Durham and the City of Toronto, our goal is to provide this service in multiple Ontario communities. Using proprietary software, written exclusively for this application, Talk2One uses VoIP technology to keep the costs competitive and is adding new features on a regular basis. The system has proven to be robust and can be deployed anywhere in the country where high speed connectivity is available.

Premise

Access to information and the ability to communicate at will are basic human rights.

Mission

To ensure that no Canadian citizen is denied the right to stay connected to social services agencies, employment and housing opportunities, community-based information and to family and friends regardless of their social status, literacy / language skills or ability to pay.

Goals and Objectives

• Provide people at risk with basic voice mail, long distance and access to social-based information that will assist in their quest to become self reliant.
• To reduce staff workloads and costs in trying to reach and stay connected to hard-to-serve clients.

Overview

Talk2One is a social-based business providing information management solutions by way of the universal network of the telephone to Government and not-for-profit organizations helping those in need and at risk in the community.

History to Date

Fully operational since 2009, having processed thousands of calls on a monthly basis, the proprietary operating system has proven robust and problem free. Working with 45 Niagara, Toronto and Durham social agencies serving the homeless as well as those on social assistance or at risk; many members are finding jobs, housing opportunities and reconnecting to the community.

Security

The system is completely secure and cannot be access by anyone other than the member. Fully PIN protected, the system uses proprietary software and operates over a fully redundant, national server.

Homeless and Hard to Serve

While the service is for all members of the community needing social assistance, our primary target audience is the hard-to-serve community particularly those that are homeless, transient or infirm.

Community Host

Registration for this service only takes place at a participating social agency. As such we are seeking the support of key agencies in any Region including a “host” agency to provide guidance and local knowledge.